Returns & Refunds

You are entitled to return a product to ONEWAY when:

- It is returned within 10 days of delivery

- The product is unused, and in a condition enabling the product to be sold as new.

- You comply with the returns procedure set out below; and none of the exclusions apply.

Returns Procedure

Contact contact@onewaystore.co.uk and request a returns address.

Please clearly state how you wish us to handle your return - store credit // refund // exchange.

You will be responsible for paying return postage costs. If you receive a faulty or incorrect item, ONEWAY will cover the cost of your return.

Exclusions

The following products may not be returned under this policy:

- Products that have been used, worn, modified or damaged resulting from improper handling, lack of care, accidents or normal wear and tear.

Refunds

You are entitled to a refund for your return, properly returned by you in accordance with the terms of this returns policy. Your refund will be processed through your same payment method. SALE ITEMS CANNOT BE RETURNED FOR A REFUND (CREDIT OR EXCHANGE ONLY). THIS INCLUDES BLACK FRIDAY OFFERS.

Improper Returns

Where you return a product in contravention of this policy (and where you do not have any other legal right to return the product):

- We will not refund, issue store credit or exchange the product.

- We may retain the returned product until you pay to us such additional costs for re-delivery of the returned product.